Protecting your business’ image

Written on 19 August, 2013 by Karen Lim-Sam
Categories: Marketing, Small Business, Social Media | Tags: brand

In an increasingly transparent online world you need to realise that your business decisions and actions have greater exposure and are easily circulated through social media. Therefore the decisions you make need to be well informed to ensure that your business will expand and benefit from them.

Whilst the media is hugely productive, is is also very intrusive and you must have your wits about you in order to protect your brand and your business. In 2010 Greenpeace found an opportunity to act upon their ardent concern for the environment. They coordinated a social media campaign that attacked Nestle at brand level in order to engage with a greater audience. The kit Kat logo was altered to Killer along with heavily branded material and soon YouTube, Twitter and Facebook was inundated with content. High, negative social media traffic continued for 9 weeks and Nestle were unable to control the alteration of their brand. This example reiterates the quick pace of social exposure and demonstrates the importance of protecting the image of your online business.

Take everything into consideration…

An example of a widespread business decision is to agree to a partnership, where two or more companies decide to join, based on a common ground that is shared between them. Companies become interdependent on each other and have a broader management base with a view to grow their business. However interdependency and shared responsibility can also be dangerous. You are essentially allowing your brand to be managed by someone else. How can you be sure that your business isn’t treated as a means to an end? You need to set out the terms of your agreement clearly and consider the effect it will have on your business in the overhaul. This will help prevent your business from being misused and exploited. Misunderstandings can easily transcend into disagreements that can cause partnerships to turn sour. Internal friction will be readily exposed by social media and this is bad for your business’s image, so you need to be careful.

With your online business your brand is an indication of professionalism, but good branding comes with knowing your company values, direction and ability to deliver on promises. Don’t let bad branding destroy your integrity - know your business and allow yourself to build lucrative customer relationships that will in turn boost your bottom line.

What tips can you give on protecting your online business?