Updated November 2010
1.2 In order to ensure that we meet and maintain our Privacy standards, we have appointed a privacy officer. Should you wish to contact us in relation to Privacy, please email us at firstname.lastname@example.org.
1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers' level of compliance with our code.
2. What Information Do We Collect?
WebCentral collects different information about you at different times. There are 4 broad categories of information that we collect from you:
2.1 Information we require to supply our services.
2.2 Non personally identifying information.
2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of WebCentral's products and services.
2.4 Personal information stored on a web site hosted by WebCentral.
WebCentral will have personal information stored on our servers due to the fact that we host web sites of other organisations. Any information that is submitted to or collected by these organisations will be physically located on a WebCentral server. This information, whether voluntarily provided or not, will not be used or released by WebCentral in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.
For some more information about what we collect, please see our Privacy FAQ Section.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with: technical support, billing and credit control, sales support, product upgrades and information.
3.2 When you contract with WebCentral for our services or make enquiries of our services, you will be requested to provide your consent to us to send promotional material to you. If you consent to receipt of promotional material, we will use your personal information to provide you with promotional material. You may stop the delivery or "opt out" of future promotional email from WebCentral by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
3.3 We may use your personal information to:
3.4 We will treat all information we collect from you as strictly confidential. WebCentral does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to WebCentral including of spam filter operators) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.5 We will disclose your personal information, without notice or your consent, only:
4.1 WebCentral has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
4.2 You can elect to provide your details via our secure web browser which encrypts information. In order to access your personal information on our secure web browser known as Mission Control, you will be required to input your user name and password. For this reason, it is safe to transmit your credit card number over the Internet, although no data transmission can be absolutely guaranteed as secure. Please note that this encryption is only available if you choose to use the encrypted order form (SSL Security). If you use the normal order form encryption will not take place and we cannot assure the security of your details.
4.3 If you do not wish to provide your credit card details over the Internet when joining WebCentral you can download and complete the "print and fax order form".
5. Other Disclosure By You
5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
5.3 If you collect personal information which you keep on servers provided by WebCentral as part of our service to you (including email), you alone are responsible for compliance with the Privacy Act 1988 (Cth) in respect of that information. We take no responsibility for your dealings with personal information you collect.
6. How To Access & Correct Your Personal Information
6.1 From time to time you may need to update your personal information. We keep this information in a secure environment which you can access through Mission Control at https://mc-au.server-secure.com/. In order to amend any of your personal information, you will be required to give your user name and password.
6.2 If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.
7. Children's Privacy
WebCentral does not knowingly collect, use or market any information to children without seeking parental or a guardian's consent. We also urge you to familiarise yourself with your legal responsibilities with regard to children and the Internet, which can be found in our Acceptable Use Policy.
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on email@example.com. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.